Hotels understand that a properly managed minibar operation is critical to achieving both guest satisfaction and financial success.
Excelerate Solutions consists of three main categories of service.
1. Project Implementation. One of our account managers works with the hotel to determine the best way to integrate the new minibar program into the hotel, provide menu engineering services to ensure maximum revenues, develop a SOP manual for all staff members, and provide hands on training to the entire hotel before, during and after installation.
2. Operational Consulting. Regularly scheduled visits to the hotel to audit the operation and report to hotel management. Continuing education training for all staff members old and new.
3. Financial Analysis. Keep detailed records of hotels product sales and bar performance. Submit monthly BARometer Report to management reviewing each month’s financial performance and standards benchmarking.
Minibar Systems consultants work with your hotel for the life of the contract to ensure complete satisfaction with our products and its performance as a profitable guest amenity.